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Reduced shipping fees from €124* purchases for standard home delivery (not valid for pick-up points) in mainland France! Details of shipping for all countries by clicking here!
- With each order you receive GIFTS!
FAQ
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a - Yes.
We ship orders in the following countries : France, Monaco, Germany, Switzerland, Austria, Netherlands, Portugal, Ireland, Belgium, Italy, Spain, Sweeden, Denemark, Poland, Czech Republic, Estonia, Lithuania, Latvia, Hungary, Slovakia, Slovenia, Romania, Greece, Croatia, and United Kingdom.
b - CAUTION : Due to air regulations following countries can only order alcohol free products :
Singapore, Liechtenstein, Canada, New Zealand, Australia, Guadeloupe, Norway, French Guiana, Reunion, Martinique, the French Overseas territories, Büsingen, Heligoland, Faeroe Islands, Greenland, the Canary Islands, Ceuta, Melilla, the Balearic Islands, the Åland Islands, Jersey, Guernsey, the Isle of Man, Mount Athos, Campione D'Italia, Livigno, San Marino, the Vatican, Madeira and Crete.
c - However, if you live in the United-States you should place your order on the country specific sites (links to these sites are found on the homepage).
d- However, if you live in Italy you should place your order on the country specific sites (links to these sites are found on the homepage).
We ship orders in the following countries : France, Monaco, Germany, Switzerland, Austria, Netherlands, Portugal, Ireland, Belgium, Italy, Spain, Sweeden, Denemark, Poland, Czech Republic, Estonia, Lithuania, Latvia, Hungary, Slovakia, Slovenia, Romania, Greece, Croatia, and United Kingdom.
b - CAUTION : Due to air regulations following countries can only order alcohol free products :
Singapore, Liechtenstein, Canada, New Zealand, Australia, Guadeloupe, Norway, French Guiana, Reunion, Martinique, the French Overseas territories, Büsingen, Heligoland, Faeroe Islands, Greenland, the Canary Islands, Ceuta, Melilla, the Balearic Islands, the Åland Islands, Jersey, Guernsey, the Isle of Man, Mount Athos, Campione D'Italia, Livigno, San Marino, the Vatican, Madeira and Crete.
c - However, if you live in the United-States you should place your order on the country specific sites (links to these sites are found on the homepage).
d- However, if you live in Italy you should place your order on the country specific sites (links to these sites are found on the homepage).
All you need to do is register to receive our newsletter that will send you information about all our special offers.
Every time you place an order with us, your Fragonard Loyalty Account is automatically credited with loyalty points: €1 of purchase = 1 loyalty point (postage and packing charges excluded).
All points earned during the current year are valid until December 31 of the following year (for example: all points earned in 2024 must be used before 12/31/2025, and points earned in 2025 will be valid until 12/31/2026). So, each December 31, if you haven’t used all your points from the previous year, they will expire, and your balance will be reset to zero. Points are personal and non-transferable.
Should you require any information, please call the customer service department : +33 (0) 4 92 42 34 34
If you have further questions, you can speak to one of our sales assistants Monday thru Friday, from 9:00 am to 12:00pm and 2:00 pm to 6pm by calling +33 (0) 4 92 42 34 34
No.
You can create an account which will save all of your personal information.
You can create an account which will save all of your personal information.
It is our pleasure to send you samples with each order. In addition, it is also possible to test our products by purchasing our miniature sets.
If the product you ordered is not suitable, is defective or is not what you ordered, you may return it within 15 days of receipt, in its original packaging accompanied by the original receipt, to :
Fragonard Parfumeur
Service Après-vente
BP 34240
06131 GRASSE CEDEX 1
France
Please don't forget to mention your full name and client number and to include your original receipt in the returned package.
All shipping and handling charges are non-refundable and payable by you. We will exchange the product(s) (postage and packing costs payable by you) or, if you prefer, we will reimburse in euros using the same method of payment for the initial transaction, unless it is expressly agreed a different way, within 30 days following the receipt of the returned goods.
Samples
Free samples in your parcel
Guarantee
15-days money-back
guarantee if not satisfied
Loyalty
Every purchase
earns you points
Contact us
Monday to Friday From 9 a.m. to 12 p.m.
And from 2 p.m. to 6 p.m. at +33 4 92 42 34 34
Gift card
To give to bring joy