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FAQ
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a - Yes.
We ship orders in the following countries : France, Monaco, Germany, Switzerland, Austria, Netherlands, Portugal, Ireland, Belgium, Italy, Spain, Sweeden, Denemark, Poland, Czech Republic, Estonia, Lithuania, Latvia, Hungary, Slovakia, Slovenia, Romania, Greece, Croatia, and United Kingdom.

b - CAUTION : Due to air regulations following countries can only order alcohol free products :
Singapore, Liechtenstein, Canada, New Zealand, Australia, Guadeloupe, Norway, French Guiana, Reunion, Martinique, the French Overseas territories, Büsingen, Heligoland, Faeroe Islands, Greenland, the Canary Islands, Ceuta, Melilla, the Balearic Islands, the Åland Islands, Jersey, Guernsey, the Isle of Man, Mount Athos, Campione D'Italia, Livigno, San Marino, the Vatican, Madeira and Crete.

c - However, if you live in the United-States you should place your order on the country specific sites (links to these sites are found on the homepage).

d- However, if you live in Italy you should place your order on the country specific sites (links to these sites are found on the homepage).
All you need to do is register to receive our newsletter that will send you information about all our special offers.

Every time you place an order with us, your Fragonard Loyalty Account is automatically credited with loyalty points: €1 of purchase = 1 loyalty point (postage and packing charges excluded).

Loyalty points are valid for 2 years from the date of the last order. Unredeemed loyalty points will then expire.

Should you require any information, please call the customer service department : +33 (0) 4 92 42 34 34

If you have further questions, you can speak to one of our sales assistants Monday thru Friday, from 9:00 am to 12:00pm and 2:00 pm to 6pm by calling +33 (0) 4 92 42 34 34

No.
You can create an account which will save all of your personal information.
It is our pleasure to send you samples with each order. In addition, it is also possible to test our products by purchasing our miniature sets.

If the product you ordered is not suitable, is defective or is not what you ordered, you may return it within 15 days of receipt, in its original packaging accompanied by the original receipt, to :

Fragonard Parfumeur
Service Après-vente
BP 34240
06131 GRASSE CEDEX 1
France

Please don't forget to mention your full name and client number and to include your original receipt in the returned package.

All shipping and handling charges are non-refundable and payable by you. We will exchange the product(s) (postage and packing costs payable by you) or, if you prefer, we will reimburse in euros using the same method of payment for the initial transaction, unless it is expressly agreed a different way, within 30 days following the receipt of the returned goods.

Secured payment

Secured payment

See our Terms and Conditions

Samples

Samples

Free samples in your parcel

Guarantee

Guarantee

15-days money-back
guarantee if not satisfied

Loyalty

Loyalty

Every purchase
earns you points

Contact us

Contact us

Monday to Friday From 9 a.m. to 12 p.m.
And from 2 p.m. to 6 p.m. at +33 4 92 42 34 34

Gift card

Gift card

To give to bring joy