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Terms and conditions of use for gift card

The purchase and use of the Fragonard gift card implies the express and unreserved acceptance by its beneficiary of the present general conditions of use.

1- The Fragonard gift card (hereinafter "the card" in general or "the e-card" when specifically purchased on the website www.fragonard.com) is the property of the company LES PARFUMERIES FRAGONARD, (Siren N° B403394018) SA with a board of directors, whose head office is located at 20 boulevard Fragonard 06130 GRASSE, which is the issuer.

2- Use
The card is valid for all purchases, including promotions and special offers, excluding the purchase of a new card, in all Fragonard establishments (boutiques, factories and museums) listed at the end of these conditions and on the website www.fragonard.com (except for deliveries to the USA). Its use is excluded in any other point of sale.
The card can be used several times until its balance is exhausted or its validity expires and can, in the event of a purchase exceeding the balance, be supplemented by any other means of payment accepted in the store, factory, museum or on www.fragonard.com.
The new balance of the card is indicated on the receipt corresponding to the last purchase made with the card or can be consulted directly on www.fragonard.com.
Unless proven otherwise, the balance on the card is that indicated by Les Parfumeries Fragonard.
The card cannot be discounted and no change can be given.
The available balance of the card is not refundable or exchangeable, in whole or in part.

3- Purchasing the card
The card can be purchased in store or on www.fragonard.com by any accepted means of payment except the gift cards themselves: a gift card cannot be used to purchase a new gift card.
The card cannot be the subject of a discount, promotion or special offer.
Its balance at the time of purchase must be at least €20 and at most €150.
E-card orders can only be placed through our online sales site. In case of purchase on the website www.fragonard.com, only one e-card per basket will be accepted, the basket will not be able to contain any other product on sale on the website www.fragonard.com and the Customer will be able, if he or she wishes, to write a personalised message which will appear on the ordered gift card.
The photos of the gift cards are for illustration purposes only.

4- Obtaining the card
The card purchased in the store will be credited and given to the Customer immediately after payment of the corresponding price.
The e-card will be sent, in a non-modifiable electronic format, such as .pdf format, to the email address of the beneficiary of the e-card indicated by the Customer when placing the order or accessible by the Customer on the "Your Orders" page of the www.fragonard.com website.

5- Duration of validity
The card is valid for 1 year from the date of purchase, mentioned on the corresponding receipt or on the e-card. At the end of its validity period, the remaining balance, if any, cannot be claimed and will not be subject to any refund or exchange by any means whatsoever.

6- Responsibility
Parfumeries Fragonard is not responsible for the loss or theft of the card or if the validity date is exceeded. In these cases, the card will not be replaced or refunded.

7- General conditions of sale of products purchased with the card
The products purchased, totally or partially thanks to the card, are subject to the general conditions of sale and thus to the return conditions of the seller, indicated on the receipt or on www.fragonard.com.
The refund of the products purchased with the card, subject to their control and acceptance of the refund by the seller, will be immediately credited back to the card. In the event that the re-crediting of the card is not possible (in particular in the aforementioned factories and museums, or if the card has expired or has been returned to the store after its balance has been depleted), the seller will refund the product(s) concerned by means of a credit note or by issuing a new gift card credited with the corresponding amount. Refunds cannot be made by any other means. However, in the event that the purchased products to be reimbursed would have been paid partially with a gift card and partially by another means of payment, the part paid by another means of payment can be reimbursed according to this same initial method of payment.

List of stores, factories and museums where the gift card can be used: 

Factories and museums:
Usine historique, 20 bd Fragonard 06130 Grasse, Fabrique des fleurs, les 4 chemins, route de Cannes 06130 Grasse, Usine laboratoire 06360 Eze village and our museums Fragonard : Museum du Parfum, 09 rue Scribe 75009 Paris, Theatre Museum des Capucines, 39 bd des Capucines 75002 Paris, Museum Haussmann, 3 Square de l’opéra Louis Jouvet 75009 Paris, Museum du parfum, 20 bd Fragonard 06130 Grasse, Museum provençal du costume et du bijoux, 2 rue Jean Ossola 06130 Grasse, Museum Fragonard 14 rue Jean Ossola 06130 Grasse

Stores:
Boutique Fragonard Confidentiel 3 Rue Jean Ossola 06130 Grasse, Boutique Fragonard Homme 5 Rue Jean Ossola 06130 Grasse, Boutique Fragonard Maison 2 rue Amiral de Grasse 06130 Grasse, Petit Fragonard 10 rue Ossola 06130 Grasse, Boutique Arles, 7-9 rue du Palais 13200 Arles, Boutique Fragonard Avignon, 20 Rue Saint-Agricol 84000 Avignon, Boutique Fragonard Cannes (Market Forville) 11 Rue du Dr Gazagnaire 06400 Cannes, Boutique Cannes (Rue d'Antibes) 103 Rue d'Antibes 06400 Cannes, Boutique Fragonard Eze sur la Place 2 place de la Colette 06360 Eze, Boutique Fragonard Eze Village 7 avenue du Jardin Exotique 06360 Eze, Boutique Fragonard Marseille 20 Quai de la Tourette 13002 Marseille, Boutique Fragonard Nice 11 Cours Saleya 06300 Nice, Boutique Fragonard Saint Paul de Vence 1-9 Chemin Ste Claire 06570 Saint Paul de Vence, Boutique Fragonard Saint Tropez 7, place Croix de Fer 83990 Saint Tropez, Boutique Fragonard Bercy Village 13 Cours St Emilion 75012 Paris, Boutique Fragonard Francs Bourgeois 51 rue des Francs Bourgeois 75004 Paris, Boutique Fragonard Haussmann 5 Rue Boudreau 75009 Paris, Boutique Fragonard Louvre Carrousel du Louvre 99 rue de Rivoli 75001 Paris, Boutique Fragonard Montmartre 1 bis rue Tardieu 75018 Paris, Boutique Fragonard Saint Germain des Prés 196 Bd St Germain 75007 Paris, Boutique Fragonard Saint Honoré 207 Rue St Honoré 75001 Paris, Boutique Fragonard Milano Via Solferino, 2 20121 Milano Italia.

Online store:  www.fragonard.com (except for deliveries to the USA)

Version n°1 dated 27/07/2022

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