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Confidentiality Policy
Les Parfumeries Fragonard

The company Les Parfumeries Fragonard grants special importance to confidentiality and the security of your personal data. This policy describes how and why we process your personal data, and it informs you of your rights.

Who is the Processor of your personal data?

The Processor is the company Les Parfumeries Fragonard, a simplified joint stock corporation with a capital stock of €7,828,257, having its registered office at 20 boulevard Fragonard - 06131 GRASSE – France, and enrolled in the Grasse Commercial Register under number 403 394 018.
Email address:
Telephone: 0033 (0)4 92 42 34 34

Which of your personal data do we process?

Les Parfumeries Fragonard collects and processes the following personal data from you:

1.    The personal data that you communicate directly to us

The personal data that you may provide to us when you come to our boutiques, visit our website, or attend an event or course organised by Les Parfumeries Fragonard consists of your personal information and address, including your first and last name, email address, telephone number, delivery and billing address, date of birth, and your civil status.

The data that is indispensable to our ability to respond to your requests is indicated with an asterisk. If you do not provide this data, Les Parfumeries Fragonard may not be able to process your request. The other personal data you provide to us is optional and allows us to send personalised offers that you wish to receive.

2.    We collect cookies through our website,

A cookie is a text file placed on your computer when you visit a website or click on an advertisement. It collects information on your navigation and adapts services to your device (computer, mobile, or tablet).

All the cookies we collect are necessary for the proper functioning of our website, and may not be refused.

When you visit, consult, or navigate our website,, the web server automatically records details about your access, which enable:
-    The choice of language and country
-    The indication of your visit to the website (anonymously) to know the number of visitors in real time to the website
-    Information that the cookies banner was seen
-    The preservation of your basket
-    The connection to your client account and the maintenance of this connection.  

The data collected is stored for a term that does not exceed the purposes for which it was collected, which is for the duration of your session up to a maximum allowed term of 13 months.

3.    Through social media

The social media to which you subscribe grant us access to some of your personal information when you follow or subscribe to Parfumeries Fragonard pages or accounts. 
Parfumeries Fragonard only uses this personal information to communicate with you on these social media platforms. We do not process it in any other way.

On what legal basis do we process your personal data, for what reasons, and for how long is it stored?

Your data is collected to:The legal basis for the processing is:This data will be stored for a maximum of:
Create a client accountContractualUntil you unsubscribe
Use cookiesLegitimate interestDuration of your session and a maximum term of 13 months
Prevent fraudLegitimate interestUntil the end of the transaction
Manage, monitor, and deliver orders and after-sales servicesContractual3 years after your last order
Reserve a course or workshopContractual3 years after your last order
Deliver prizes offered in a contestContractual1 month after the lucky draw
Send catalogues and samples by postYour consent
Until you unsubscribe
Send news via emailYour consent
Until you unsubscribe
Send commercial offers via SMSYour consent
Until you unsubscribe
Send “Birthday Special” commercial offers via email and by postYour consent
Until you unsubscribe

What are your rights and how can you exercise them?

When the processing depends on your consent, you may withdraw this consent at any time without this vitiating the lawfulness of the processing made before this withdrawal.

In accordance with the General Data Protection Regulation No. 2016/679 of 27 April 2016, you have the following rights:
  • Right of access: the right to be informed and to demand access to the personal data that we process;
  • Right of correction: the right to ask us to change or update your personal data when this is inexact or incomplete;
  • Right to erase: the right to ask us to erase your personal data permanently;Right of limitation: the right to ask us to stop the processing of part or all of your personal data, temporarily or permanently;
  • Right of opposition:
-    The right to refuse the processing of your personal data at any time for personal reasons;
-    The right to refuse the processing of your personal data for marketing purposes;
  • Right of data portability: the right to request a copy of your personal data in electronic format and the right to send this data for use by a third party; and
  • The right not to be subjected to automated decisions: the right not to be subjected to a decision based only on an automated decision, including profiling, if such a decision would have a legal effect on you or produce another similar, significant effect.

You also have the right to file a complaint with the French National Commission on Information Technology and Freedom, or CNIL, at

To exercise your rights against the company Les Parfumeries Fragonard, please send us a letter at LES PARFUMERIES FRAGONARD- Service VPC- 20 boulevard Fragonard - 06131 GRASSE – FRANCE, or send us an email at

You can easily unsubscribe from our various services by clicking on the “unsubscribe” link provided in each email from Les Parfumeries Fragonard, or by sending us an email or letter at the addresses mentioned above.

Lastly, in accordance with article L. 612-1 of the French consumer code, you are entitled to free access to our mediation service CMAP (Centre de Médiation et d'Arbitrage de Paris) at the following address :
or by post : CMAP - Service Médiation de la consommation, 39 avenue Franklin Roosevelt, 75008 PARIS, FRANCE

What security measures have we implemented to protect your personal data?

We implement technical and organisational security measures to protect the data we process against fortuitous or intentional manipulation, against the loss or destruction of the data, and against access to the data by unauthorised persons.

As concerns your bank data, please note that it is stored under encrypted headings and all data tarsnmitted is encoded (via SSL encryption). None of this data transits on the Internet in plain text form.
Therefore, this data remains strictly confidential. It will be immediately recorded in our protected bank system, and it can only be used once (you will have to provide us with this data for each order, even if you have already used your card with us).

Who else may access your personal data?

Your data may be sent to our subsidiaries and subcontractors acting on our behalf (e.g., Chronopost, payment service providers, etc.), especially to enable to delivery of your orders.

The collection or transmission of personal data to government agencies or authorities is made only pursuant to mandatory, national legal prescriptions. Our collaborators are held to professional secrecy and have committed to observe our code of ethics.

Is your personal data transferred outside the European Union?

Any transfer of your data to the subsidiaries of Les Parfumeries Fragonard, our service providers, or subcontractors located in countries outside the European Union is accompanied by the appropriate guarantees.

For more information on these guarantees, you may write us at the email or postal addresses mentioned above.

Update of this privacy policy

Most recent update: July 2018
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